Complaints And Grievances
Investor Services Cell (ISC) of the Exchange caters to the needs of investors by resolving the queries
of investors, resolution of investor complaints and by providing Arbitration Mechanism for quasi judicial
settlement of disputes. At each of the above ISC Centre, Exchange has constituted Investor Grievance
Resolution Panel (IGRP).
All complaints which do not get resolved within sixty days from the date of lodging the complaints with
Exchange or cases where parties are aggrieved by the resolution worked out would be referred to IGRP.
On receipt of complaint in the prescribed format, Exchange initially tries to resolve the complaint
by following up with the member and the complainant. Exchange even accords appropriate counseling to
the parties in dispute for the redressal of the complainant through mutual settlement process. Complaints
are ordinarily resolved within a period of sixty (60) days. If the complaint remains unresolved, it
is referred to Arbitration.
For any issues related to our company operations – you may mail us to
You can also lodge your grievances with SEBI at
https://scores.gov.in. For any queries, feedback or assistance, please contact SEBI Office on
Toll Free Helpline at 1800 22 7575/ 1800 266