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Call drops: Consumers demand compensation, telecom firms oppose 23/09/2015 02:20

Telecom operators have opposed the Telecom Regulatory Authority of India's proposal to compensate users for call drops even as consumers backed it strongly, said the media report.

Telecom regulator TRAI had earlier this month floated a consultation paper seeking public comments on a proposal suggesting service providers should compensate mobile subscribers for call drops and poor quality of services.

TRAI's proposal has so far seen hundreds of individuals commenting through the MyGov portal to protect their interest.

Citing the losses incurred to them due to call drops, people demanded that they should get double the cost for each lost call.

"Calls if dropped should not be charged because many times our villagers make call and it get dropped due to a lack of connectivity... they pay money without talking. It comes out to be a harassment," a consumer commented on the proposal.

Many others complain about absence of mobile towers around their villages. There are hundreds of comments from people seeking compensation for failure in mobile internet connection as well along with call drops.

Telecom operators, industry body Cellular Operators Association of India (COAI) and the Association of Unified Telcom Service Providers of India (AUSPI) have opposed the proposal to compensate consumers.

"We do not agree that calling consumers should not be charged for a call that got dropped within five second or any time later. The subscriber should be charged for the duration of the call session," AUSPI secretary general Ashok Sud said.

AUSPI mainly represents CDMA players like Tata Teleservices, Reliance Communications and Sistema Shyam Teleservices.

COAI, which represents pure play GSM mobile companies like Airtel, Vodafone, Idea Cellular, Reliance Jio Infocomm, Uninor etc., said, "We are of the view that consumer compensation will not resolve problem of the call drops, since the key factors resulting in the call drops such as non-availability of sites and spectrum constraints will still remain."

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