Wipro, the country’s leading software exporter, on Tuesday said that it has been named a winner in the ‘HfS Research Blueprint Report on Retail Customer Engagement Services.
Authored by Melissa O’Brien, Research Director, Digital Front Office and Customer Engagement, Retail and Travel Strategies, HfS Research, the report positions Wipro as a leading service provider in Retail customer service engagement, for its capabilities in digital transformation in Retail space.
The report uses 8 ideals of As-a-Service Economy ( Write off legacy; Design Thinking; Brokers of Capability; Collaborative Engagement; Intelligent Automation; Accessible & Actionable Data; Holistic Security; Plug & Play Digital Business Service) to evaluate the service providers.
“Our business vision for the future has been centered around customer experience, high velocity business and global scale. Over the years, Wipro has focussed on building industry-leading capabilities in digital transformation, ensuring business outcomes with unmatched agility for our clients. HfS’s recognition of our leadership in Customer Engagement Services in Retail is a testimony to the value we deliver to our clients globally through our offerings and capabilities, helping them navigate the disruption in their businesses,” said Srini Pallia, President, Consumer Business Unit, Wipro Limited.
“Digital is disrupting everything, including our clients’ businesses. As a trusted partner to our customers, Wipro is continually making strides to help them stay ahead of their competition. We help our clients assess their digital fitness, bridging capability gaps and enhancing future relevance. Our service offerings within our Retail practice is tightly integrated to drive measurable business value to our clients. Our strategy, investments and relevance of our integrated offerings addresses the entire digital spectrum from design and technology to execution. We are delighted that HfS has recognized our commitment and focus in providing excellence to our Retail customers globally,” said Hari Shetty, Senior Vice President- Retail & Digital, Wipro Limited.
“Wipro has a broad portfolio of in-house developed tools that help its retail clients tackle the omnichannel challenges ahead. Some of Wipro’s proprietary solutions have been developed specifically for the retail sector, such as the virtual shopping assistant solution,” said Melissa O’Brien, Director, Customer Engagement and Retail and Travel Strategies, HfS Research. “Wipro’s deep domain expertise combined with its strong customer relationships is helping the company to be a leader in the Retail customer engagement space.”